GuestlineAI · The AI WhatsApp concierge for hotels, beach clubs and restaurants in Phuket.

Your guests write at midnight*

*your concierge answers. In their language, with a booking and a payment link.

Message me on WhatsAppSee how it works
In Phuket from October 20Live today at Catch Beach Club, Phuket
Guest · Room 41222:47

Could you book us an airport transfer tomorrow at 07:00?

Payment link · Paid22:51

Table for 2, tonight 20:00. Confirmed in your booking system.

Example · simulated

The problem

Your guests write when your team has gone home. The message waits until morning. By then, they booked the place that answered. GuestlineAI answers every one, in their language, and turns it into a paid booking.

Live today

Already answering at Catch Beach Club, Phuket.

Guests ask for a daybed, a table, a birthday surprise, at any hour and in any language. The concierge answers on the club's WhatsApp, books in SevenRooms and sends the payment link. The team takes everything that needs a human.

See it answer live
AI concierge on itSimulated conversation · same flow as live
What it does

Answers. Books. Sends the payment link.

Terrace restaurant by the sea at dusk

It works on the WhatsApp number your guests already have, and inside the reservation system your team already uses (SevenRooms, TableCheck, OpenTable, Chope or your hotel PMS). Nothing new to learn on either side.

  • Replies in the guest's language. English, Russian, Chinese, German, French and more, without switching tools.
  • Reads live availability in your booking system. It only offers what you actually have.
  • Holds the table, the spa slot or the daybed and sends the payment link. Confirmed once paid, written back into your booking system.
  • Knows when to stop. Special requests go to your team with the full conversation.
See how your team stays in control
Day and night

No message left on read.

The late question, the last-minute group, the guest who only writes in Chinese. Each one gets an answer while they are still deciding, and your morning starts with bookings instead of a backlog.

See pricing
GuestlineAI · Transfer booked00:14

Room 412, airport transfer tomorrow at 07:00. Paid by link, confirmed with the guest.

Needs you · Restaurant00:21

Guest asks for a private dining room for 12 on Friday. Conversation attached.

In the details

Every part of the booking, handled.

Languages

Speaks like your best host.

It answers in the language the guest wrote in and keeps your house tone, from a first hello to a confirmed table.

Your booking system Live

Never offers what you don't have.

Availability comes straight from your reservation system at the moment the guest asks. No guessing, no double booking.

Payment link

Paid before they arrive.

Once a request is held, the guest gets a payment link from your provider. It is confirmed only when it is paid.

Handoff

Hands over at the right moment.

A special request, an unhappy guest, a question it should not guess. It goes to your team, translated, with the whole conversation.

Your team

Your team stays in control.

Every conversation is visible in one console. Your staff can read along, take over in one tap and hand back when they are done.

  • See what the concierge is handling, right now
  • Take over any guest, pause the AI just for them
  • Requests that need you arrive translated, with context
Walk through the console
Getting started

Live in three steps.

We set everything up with you, on site in Phuket. Your guests keep writing to the same number.

  1. A 20-minute call in Phuket

    We look at your WhatsApp, your booking system and how your team handles requests today.

    you: 20 min

  2. We set it up on your number

    Your tone, your venues, your rules, and what always goes to the team. Tested with your staff before any guest sees it.

    you: one review

  3. It goes live, we stay close

    We read the first conversations with you and adjust it to how your guests actually write.

    you: nothing new
Phuket 2026–2027

Pricing

Per venue, in Thai baht, excluding VAT. For venues on a reservation system we can connect to: SevenRooms today, others on request.

ProBookings and deposits, around the clock
For restaurants and venues that take standard bookings
12,900 ฿per month · about $380
Setup 29,900 ฿, one-time−50% on a 12-month term (14,950 ฿) · −75% on 24 months (7,475 ฿)
  • Answers on your WhatsApp number, day and night, in every language
  • Tables and daybeds booked live in your reservation system
  • Deposit link from your provider; the booking is confirmed once paid
  • Your menu, hours, policies and FAQ, with one price list
  • Team console: takeover, translation, guest profile
1,500 AI replies a month included · live 7 days after access
Get started on WhatsApp
PremiumEvents, zones and upsells, sold by the AI
For beach clubs, clubs and venues that sell more than a table
from19,990 ฿per month · about $590
Setup from 59,000 ฿, one-time−50% on a 12-month term (from 29,500 ฿) · −75% on 24 months (from 14,750 ฿)
  • Everything in Pro, plus:
  • Events and brunches sold with their own prices and seats
  • Zones with minimum spend, packages and seasonal price lists
  • Upsells proposed and paid in the chat: birthdays, bottles, upgrades
  • VIP and member recognition from your guest profiles
  • A dedicated account manager: monthly review, each season set up for you
3,000 AI replies a month included · live 2 weeks after access
Talk Premium on WhatsApp
GroupSeveral venues, one point of contact
For groups with two venues or more
On requestper venue, on its own plan
Setup per venue, on requestSame terms: −50% on 12 months, −75% on 24 months
  • Each venue on the plan it needs, 15% off from the second one
  • One account manager for the whole group
  • Consolidated monthly report for the management
  • Rollout venue by venue, on your calendar
Shared rules and content across venues
Talk about your group
Live in 7 days. First month = pilot.

Sign before November 30. Pro goes live within 7 days of access, Premium within 2 weeks. For the first 30 days I review its conversations every day and fine-tune it. Not convinced at the end of the month? You don't pay the monthly fee. Setup paid half at signature, half at go-live.

Every plan includes all languages and a 30-day guarantee on the monthly fee; the setup is due, reduced by 50% on a 12-month term and by 75% on a 24-month term. Low-season rate on 12-month terms. Extra AI replies: 5 ฿ each, capped at 50% of the monthly fee. Ask by email.

FAQ

Asked in Phuket.

Does it replace my reservations team?

No. It takes the repetitive questions and the late-night bookings, and hands everything that needs judgment to your team, with the full conversation.

Does it use my existing WhatsApp number?

Yes. Your guests keep writing to the number they already know. Nothing changes on their side.

Which booking systems does it work with?

It plugs into your reservation system for live availability and bookings: SevenRooms today, and others such as TableCheck, OpenTable, Chope or your hotel PMS on request. Tell us what you use and we will look at it together.

How are payments taken?

Through a payment link from your own provider. The booking is confirmed once the guest has paid.

What happens when it doesn't know the answer?

It says so politely and passes the question to your team, translated, instead of guessing.

Which languages does it speak?

The languages your guests write in, including English, Russian, Chinese, German and French.

20 minutes in Phuket.

You'll see it answer live, on your own phone. In Phuket from October 20.

Message me on WhatsAppor hello@guestlineai.com